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1. Who can file a property maintenance complaint?

Anyone can file a property maintenance complaint. Complaints should include the address of the subject property and the specific nature of the concern. It is important to give the exact street address or as detailed a description of the location as possible when filing a complaint.

2. What happens after a complaint is received?

Once received, the complaint is assigned to either the building official or community resource officer depending upon the nature of the complaint. Each complaint is entered into an internal database where progress is tracked. Once a violation is confirmed, local ordinance requires that we notify the property owner or responsible party via a written notice that a violation exists. The officer or inspector may first attempt informal contact either in person - such as a courtesy notice, by phone, or by mail prior to issuing the notice.If contact is made, the violation is reviewed with the responsible party and a written order to correct the violation within a specified timeframe is issued. If attempts at contact fail, the notice is sent as required by law. Owners / responsible parties have the right to appeal the written orders

3. What if I can’t afford to do the work?

We make every effort to work with those individuals with legitimate financial issues that may affect their ability to correct a violation within the given compliance time. For example, if a loan is needed, we may allow the individual additional time to make the proper arrangements with their lending institution. We may also provide referrals to social service agencies that may be able to provide resources.